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How do I return an item?

Please contact customer service via e-mail for more information on returning an item. Send all requests with order number, customer number, item detail and reason for return to [email protected].
Unopened merchandise is eligible for return with prior approval. All returned items are subject to a 20% restocking fee and must be sent to Empire Aquatics freight pre paid and insured.
Thank you.
Empire Aquatics

4524 S. 79th Street

Omaha, NE 68127

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